OpenGov Portal User Guide

The OpenGov Citizen Services Portal is a single, online location where you can

  • Submit an Application for Zoning, Utilities, Right-of-Way and other land use change
  • Track the progress of your application
  • Message the City
  • Schedule Inspections
  • Print your approvals, inspection reports and more.

Step 1: Create an Account

All users will need an account. The same account can be used in any jurisdiction using OpenGov to power permitting, licensing, and code enforcement activities!

  • Start by opening
  • Next, click the "Sign Up" option in the top right corner of OpenGov. 
  • Next, click the "Sign up using Secure Portal" button and enter your email address and a secure password. 
    Please note: all passwords must be at least eight characters and contain an upper case letter, lower case letter, and number.
    Also, applications require a valid email address.
  • Finally, click "Sign Up" to create an account.
Portal Sign Up

Step 2: Submit an Application

Submitting an application online has never been easier!

  • Review the available departments in the "Start a Project" or "Discover Online Services" section of the Portal. Click the tile or "explore" to open the Department.
  • Review the list of available permits/licenses for the Department. Click "Select" to open the application.
Explore page

Step 3: Select the Application

  • Review the information about the permit/license you are applying for. When you are ready to begin the application, select "Apply Online."
  • Complete the questions and upload any relevant attachments. 
  • You will have the option to save an unfinished application as a draft and complete it at a later date by clicking on “Save Draft and Exit”. You can view your saved drafts by clicking the “My Account” page to pick up where you left off. (Helpful texts are given on the application form where you see question mark in circle – simply hover your mouse over question mark).
  • Checked GREEN steps are complete. BLUE steps are in progress. If the step is GRAY, it just means that step has not yet become active or are not required.
  • When finished, select "confirm and submit" to begin the review process by the City.
  • Additional documentation can be uploaded directly by the applicant at any time.
  • You can also add guests to your application (for example adding Surveyor to upload a survey, or adding homeowner to pay fees, etc).
Application Select

Step 4: Track the Progress of your Application

Once submitted, an email link to a copy of the application will be available to you. View where your application is in the approval workflow in real time!

  • Log in using your credentials
  • Click "My Account" in the upper right.
  • Select Applications from the left hand menu.
  • Select the application you would like to view the status of.
  • View the timeline on the left side of the screen. This timeline will update as the City completes each step in the review process.
Track Application

Step 5: Make a Payment

Fees must be paid up front. You can pay online or in person!

  • You will receive an email when a payment is required.
  • Click "Pay Online" in the email and log into your account.
  • Choose a payment method from the options listed. Online payments can be completed on this screen. In person payments (cash, check, or other) will need to be completed at City Hall.
  • You will receive a receipt following the completion of your payment.
Pay online

Step 6: Message the Review (if necessary)

Have a question about your application? Leave a comment in the application for the Plan Reviewer to respond to!

  • Log in using your credentials
  • Click "My Account" in the upper right.
  • Select Applications from the left hand menu.
  • Select the application you would like to leave a comment for.
  • Input a message in the "Message the Reviewer" text box for the current step of the review process.